Shipping Info

General Info about Shipping

Small items are being posted usually via Royal Mail with Tracked24 mail or Special Next Day service (depending on the size and value of the goods)  Large or heavy items we dispatch usually with DPD, Parcel Force  or DHL (depending on the size, weight, value and destination).

In accordance with Directive 2013/11 / EU, and Regulation no. 524/2013 on Alternative and Online Dispute Resolution (ADR / ODR), online retailers are obliged to place an "easily accessible link to the European Online Dispute Resolution platform (ODR platform)." from 2016/09/01
The European Commission has created such an ODR platform:
http://ec.europa.eu/consumers/odr/

TIME SENSITIVE ORDERS

If you want to make sure that the telescope or accessory you want to order is in stock and can be dispatched shortly or if it is a gift, birthday present, shortly a time-sensitive order, please CALL US on 020 33 845 187 or 08455 275 813 (LOCAL CHARGE).

 

Shipping and Delivery

At this time, Smart Telescope Shop ships merchandise to locations within the United Kingdom of Great Britain and Northern Ireland only. International customers, please shop via our main website at www.365astronomy.com The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to your address, your chosen safe place or your neighbour (if you chose that) by the shipping carrier.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Smart Telescope Shop is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Although at the moment we do not ship abroad from this website, we leave this here for future reference if this changes. Certain UK destinations might still be affected by the above, like Guernsey and Jersey or isle of Man. At the moment deliveries to Northern Ireland should be not affected financially (i.e. duty and VAT), but we mention here that certain declarations are now necessary when sending goods to N.I.

Sales Tax

Smart Telescope Shop charges sales tax for merchandise ordered on this Web site based on the applicable VAT rate and the location to which the order is being shipped. (i.e. 20% for the UK as of February 2026)

Free delivery

Delivery for orders above £200 plus VAT= £240 (gross) is FREE of charge for U.K. mainland delivery addresses for nearly all products now with a few exclusions.
There is a surcharge to some destinations even if otherwise delivery would be free, e.g. Channel Islands, Scottish Highlands, Northern Ireland and similar.

There might be a surcharge on very large items, i.e.very large telescopes. Such surcharge might be not automatically calculated during the checkout and will requiry a separate quotation.

At the moment, the only such item on this website is the Celestron Origin telescope that comes in a rather large packaging box.

DAMAGED GOODS: ALL DELIVERY ADDRESSES

Please note, damaged goods must be reported as soon as possible. We advise you to sign goods as "NOT CHECKED", in this way you can ensure that if there is a damage not visible outside the box, you can still report it as damaged afterwords.

Items delivered by DPD, Fedex, Parcel Force, DHL, TNT, UPS or similar courier companies should be reported damaged on the same day of delivery or by 12pm on the following day by calling us. Sending an email only might be not acceptable as sometimes we have to deal with a backlog of emails and by the time we read your email, it might be too late to report it to the courier, therefore you MUST call us and talk to us about the damage to confirm that it was reported in time.

Items delivered by Royal Mail should be reported damaged within 24 hours.